Frequently Asked Questions

Open HomeNaya online or in the app. Choose a category, select the standard service and package you need, complete the required options such as property details, service address, preferred time and photos, then review the scope and price before submitting your order. You can follow the order's progress after submission.

Depending on the service, you may need the property type and floor area, building access or permit details, parking information, preferred date and time, on-site contact, safety notes, and photos or videos of the area, appliance, model label, or fault.

HomeNaya supports fixed, per-unit, per-area, inspection, and quotation pricing. Fixed-scope orders show the package price and selected add-ons before confirmation. Repair or complex work may start with an inspection fee, followed by a separate labor, materials, or parts quotation for your approval.

Each package should show its service scope, exclusions, required options, available add-ons, and whether materials are included. Review these details before confirming so the expected work is clear to both you and the provider.

A provider must satisfy the business qualifications required for the service. In-home workers require NBI Clearance plus the relevant TESDA, FDA, or health credential for the work they perform. A service cannot be assigned when required qualifications are missing, expired, revoked, or unapproved.

Open the order details in HomeNaya to review its current fulfillment status, including acceptance, arrival, service in progress, and completion. You can contact the provider from the Message button at the bottom of the service detail page, or open the ⋯ menu in the top-right corner of the order details and select Contact provider.

If a problem occurs during or after service, open Chats in the HomeNaya app or online service site and message Customer support directly. You can also open the ⋯ menu in the top-right corner of the order details and select Customer support. Share the order number and any relevant photos or videos so support can review the fulfillment record and coordinate the next step.

HomeNaya currently serves Metro Manila / NCR with seven categories and 14 standard services: cleaning, aircon, plumbing and drain, appliance repair, electrical services, general household pest control, and laundry. The app and online service show the services available for your location and preferred time.

Submit the form on the Partner page with your contact details, service types, coverage area, availability, and a short introduction. The onboarding team will review the application and contact you about the next qualification and setup steps.

Providers offering these services require a Business Registration Certificate (DTI, SEC, or CDA), a Business Permit (Mayor's Permit), BIR Certificate of Registration (Form 2303), and SSS, PhilHealth & Pag-IBIG employer registration. Aircon and refrigerator providers also need DTI accreditation and DENR-EMB registration; washing-machine and electrical providers need DTI accreditation, and electrical providers must name a PRC-licensed practitioner in charge; pest-control providers need an FDA License to Operate and an LGU Sanitary Permit; laundry providers need an LGU Sanitary Permit.

All assigned workers require NBI Clearance. They also need the service-specific credential: TESDA Domestic Work NC II and a Health Certificate for cleaning; the relevant TESDA certificate for aircon, plumbing, appliance, or electrical work; a recognized Pesticide Handler credential and a Health Certificate for pest control; and a Health Certificate and driver's license for laundry.

The provider workspace supports service listing, price and schedule maintenance, order acceptance, fulfillment status, reconciliation, and operating data. Assigned workers use the worker app for task flow, arrival check-in, service records, completion confirmation, and exception reporting.

HomeNaya reviews provider performance using fulfillment records, punctuality, customer feedback, complaint handling, qualifications, training records, and completion quality. These signals support service-quality management and ongoing provider cooperation.